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Resources are available to you 24 hours a day.

How to Assemble the FLE Arcade II

Answers to Common Questions

What’s the password?

If you are a patient or visitor at a public video game system, the account and games are owned by your host and they have control of the password. Here at FLE we can help you play the games that are provided, but any passwords are only given to the facility that owns the gaming system. Because these systems are set up for public use, it’s best to use the provided accounts and games to play. We have disabled the ability to add your own account in order to protect your privacy and credit card. For example, if you load your own account onto an Xbox, then the next player could come along and use your account (and credit card) to buy games you don’t want. Keep your personal information safe by keeping it off the public gaming system.

How do I sync my controller with my console?

For all wireless controllers: The easiest way to sync a controller is connecting the controller using the provided USB cord while the system is on before turning on the controller. (If xbox controller, press the 'xbox button' on the controller. Same for PS4 controllers' 'PS button').

Wireless Xbox Controller: Hold the 'Sync' button on the xbox controller and the xbox (usually located on the lower-right corner) until the controller is synced.

Wireless PS4 Controller: On initial set-up, please use the included cord to connect the PS4 to the PS4 Controller. Turn on the PS4 and press the 'PS button' on the controller to sync it. Afterwards it should stay synced.

Wireless Switch Controller: While the Switch is on, from the HOME Menu, select Controllers, then Change Grip and Order. While the screen is displayed, press and hold down the SYNC Button for at least one second on the Wireless Controller you wish to pair.

How do I connect to the internet?

If your system is not already connected to the internet, then the system was probably configured to be played offline. All the games are saved to the hard drive and online gaming is not available. If you’re an owner or administrator of a gaming system and you’d like to connect it online, please get in touch with us for assistance in order to preserve all your game and movie licenses: CustomerCare@FullyLoadedElectronics.com or (425) 582-3173.

How do I add my personal account to a public gaming system?

Public gaming systems are not meant to be used with personal accounts. In order to protect your personal gameplay and credit card information, please do not log into public gaming systems unless the staff say that your specific gaming system is meant for personal accounts and will be formatted after your use to preserve your privacy. Most FLE video game systems are set up for public use only. Please use the provided public accounts and play the preloaded games. Tampering with the system sometimes deactivates licenses for games, rendering the system unplayable for subsequent players until someone at the facility has time to fix it. This deprives your fellow gamers of a chance to play and redirects facility staff away from other important duties.

Nothing’s showing up on the screen!

Make sure everything is plugged in completely, the TV is on the correct input, and the game consoles are turned on.

Accounts or games are missing from my system!

Give us a call or e-mail and we'll be happy to help walk you through reloading the missing games, or ship it to us and we'll reload and send it back for you.

Get in Touch

Call: (425) 582-3173 Monday through Friday 8:00 am to 4:00 pm Pacific time

Email: CustomerCare@FullyLoadedElectronics.com

Hours and Response Times

Our customer support team is located in Washington state. We’re in the office 8am to 4pm Pacific time Monday through Friday. We’re happy to help any time during business hours, and if you leave a message outside of hours we’ll always call as soon as we’re back in.

You’re Covered!

Every customer has access to our phone and email tech support for as long as you own your Fully Loaded Electronics items. You also have access to our videos and FAQs.

If you’re looking for help with an item protected by a Maintenance Plan, you are also in the right place! Call us or email for assistance.


Now that we have Fully Loaded Electronics, we see the biggest difference in customer and technical support. Whether on the phone or via email, I can always rely on the staff at fully loaded to help troubleshoot my video game system woes. There hasn’t been a single time that I’ve reached out with an issue where the issue hasn’t been either resolved or I’ve been provided with a variety of solution suggestions. I appreciate the kindness, timeliness, and expertise of your staff. Though I am not a “gamer” myself, I feel confident assisting my patients, families, and coworkers with video game system needs at Nationwide Children's Hospital knowing that Fully Loaded Electronics is just a phone call or email away. Thanks for all you do!

- Laura Nester, CCLS, Nationwide Children's Hospital in Columbus, Ohio